TrainingDump ServiceNow CSA Web-Based Practice Test

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ServiceNow Certified System Administrator Sample Questions (Q471-Q476):

NEW QUESTION # 471
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

A. Knowledge-Centered Management
B. Business Information Management
C. Information Portal Management
D. Knowledge Management
E. Self Service Management

Answer: D

Explanation:
Knowledge Management (KM)in ServiceNow is the process that enables users tocreate, categorize, review, approve, and browse important informationin acentralized repositorythat is shared across the organization.
Key Features of Knowledge Management:Centralized knowledge basefor storing important information.
Categorization and taggingfor easy search and retrieval.
Approval workflowsto ensure content accuracy.
Role-based access control(User Criteria) for managing visibility.
Integration with Self-Service and Service Catalogfor user assistance.
Example Use Case:A company'sIT support teamdocuments solutions to common IT issues. Employees cansearch the Knowledge Basefor solutions before opening a ticket, reducing the number of support requests.
A: Self-Service Management #Incorrect
Self-Serviceallows users to submit requests and incidents but doesnot manage knowledge articlessystematically.
C: Knowledge-Centered Management #Incorrect
No such term as"Knowledge-Centered Management"in ServiceNow.
The correct industry term isKnowledge-Centered Service (KCS), but ServiceNow usesKnowledge Management (KM).
D: Information Portal Management #Incorrect
No such concept in ServiceNow; portals provide UI access but do not manage structured knowledge bases.
E: Business Information Management #Incorrect
Business Information Management (BIM)focuses onbusiness data strategy, notknowledge sharing.
Why Other Options Are Incorrect?
Knowledge Management Overview
Creating and Managing Knowledge Articles
Official ServiceNow Documentation Reference:

NEW QUESTION # 472
Here is the Business Rule script template:

This type of JavaScript function is known as:

A. Scoped
B. Self-invoking
C. Anonymous
D. Constructor

Answer: B

NEW QUESTION # 473
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A. Process Automation > Flow Administration
B. Process Automation > Workflow Editor
C. Process Automation > Process Flow
D. Process Automation > Active Flows
E. Process Automation > Flow Designer

Answer: E

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/co

NEW QUESTION # 474
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Answer:

Explanation:
ServerAserveris acomputer program running as a service, aphysical machinededicated to executing services, or asystem running a database.Types of Servers in ServiceNow & IT Infrastructure:Application Server- Runs the ServiceNow application logic and processes user requests.Database Server- Stores and manages the ServiceNow database, where all records and configurations are maintained.Web Server- Handles HTTP
/HTTPS requests and delivers web pages to users.InServiceNow's cloud-based architecture, theserver infrastructureis maintained by ServiceNow and hosted inhighly secure data centersworldwide.References from Certified System Administrator (CSA) Documentation:ServiceNow Docs: Understanding ServiceNow Cloud Infrastructurehttps://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer
/platform-overview/concept/servicenow-cloud-architecture.html

NEW QUESTION # 475
What is specified in an Access Control rule?

A. Table Schema, CRUD, and User Authentication
B. Groups, Conditional Expressions and Workflows
C. Object and Operation being secured; Permissions required to access the object
D. security_admin

Answer: C

NEW QUESTION # 476
......

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TrainingDump ServiceNow CSA Web-Based Practice Test

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ServiceNow Certified System Administrator Sample Questions (Q471-Q476):

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